Coaching Skills Training
Practical coaching skills for managers, to improve performance
Coaching Skills Course
Essential coaching skills training for managers, to boost performance.
Improve employee performance and learn valuable coaching techniques, with this one-day coaching skills course. Also available as virtual training via Zoom or Microsoft Teams.
- 1/2 day course
- 1 day course
- Download course PDF
- +44 (0) 1635 890450
To equip managers, team leaders and internal coaches with the skills, knowledge and confidence to coach individual team members to improve their own performance and confidence.
Our coaching skills training gives participants the opportunity to practice the GROW model devised by Sir John Whitmore, based on successful coaching in the world of sport. In addition, it will also help raise self awareness in others and motivate and encourage self responsibility within those being coached.
Suitable for those who have a responsibility for managing the performance of others.
By the end of this one-day coaching skills course, the participants will have:
- Understood what coaching is, their role as coach and how it can contribute to maximising performance
- Defined ‘coaching’ and explained how it differs from training, mentoring and counselling
- Understood the GROW model and be able to adapt it to most coaching situations
- Used some coaching techniques in a range of situations
Defining coaching
- What is coaching?
- Differences between coaching and other development approaches
- Small group exercise
Role of a coach
- The role, skills and attributes of an effective coach
- Key principles of coaching
- Coaching as a motivational tool
- Identifying coaching opportunities
- Small group practical activity, pairs exercise and group discussion
Active and reflective listening skills
- Active listening
- Summarising, paraphrasing
- Reflecting back
- Practical exercises in pairs and trios with group discussion
Questioning techniques
- Different types of questions
- Use of open questions
- Identifying ways people learn
- Group discussion, presentation, question exercise, co-coaching exercise in pairs
Using the GROW model
- Summary of the G.R.O.W. model
- Examples of effective questions using the G.R.O.W. model
- Selecting your key questions
- Facilitator presentation, demonstration followed by group learning review, individual preparation
Coaching practice
- Coaching others
- Receiving coaching
- Observing coaching techniques in practice
- Practice sessions in trios with coach, coachee and observer
Setting stretching goals
- Getting the balance right with stretching goals
- Setting and challenging others with their goals
- Using other coaching models
- Group exercise with facilitated review and individual reflective exercise
Next Steps
- Review of learning and action planning
The coaching skills training will be supported with:
- an optional participant pre-course questionnaire and/or pre-course reading
- a colour printed workbook with tips, techniques and space for personal notes
Download our latest price list (PDF):
Testimonials from previous attendees
Practical and genuinely interactive – responding well to levels of existing knowledge/skill rather than just going through a planned presentation.
Iain is an excellent trainer, he struck the right balance of serious information delivered in an engaging manner with an element of humour and good practical advice. Liked most the opportunity to work with and have conversations with all other participants which allowed for an informal and relaxed learning environment.
Time very well spent and great to do in person. 10 was about the right number of people – more would be less involving! Liked most the participation and mixing of partners, practical and engaged!
The opportunity to discuss coaching methods and application with colleagues, learning both from their experience and also from the trainer. The various scenarios presented offering good and bad versions of coaching being applied. It gives a good opportunity to consider and learn about coaching in its’ wider terms, how it can be used in line management situations but also how it can be used in your own role to improve your performance.
Excellent. I plan to use the techniques in all the situations I can within my team.
Corrina [KSL’s trainer] is out of this world. Amazing! Engaging! Listens! Love her Work!
If I could score higher I would. A really great session.
Very engaging. Really enjoyed the course.