Public Courses
Our public courses are run online by an expert facilitator
Open Courses
KSL’s open courses are suitable for individuals and employees of different companies to book. Each open course is run online via Zoom, by an expert facilitator.
Line Management Open Course
Perfect for a new manager, KSL’s Line Management Open Course develops crucial management skills, including how to motivate people, manage performance and give feedback.
Split into 4 x 3 hour online modules, the course also provides a great introduction to performance coaching and effective delegation skills, as well as an appreciation of different communication styles for managers. Participants also learn best practice for managing change and difficult behaviour in the workplace, as well as how to build a high performance team.
Course Availability
Bitesize virtual training via Zoom
Upcoming Dates
- 17 January 2025 – Part 1
- 31 January 2025 – Part 2
- 04 March 2025 – Part 3
- 18 March 2025 – Part 4
- 09 April 2025 – Part 1
- 23 April 2025 – Part 2
- 04 June 2025 – Part 3
- 18 June 2025 – Part 4
Time
09:30 – 12:30 GMT (each day)
Price
£807 + VAT Early booking rate
£950 + VAT Standard rate
Presentation Skills Open Course
KSL’s Presentations Skills Open Course has been designed for those new to delivering presentations. This is an interactive one-day course, run online via Zoom, with presentation practice and expert feedback to build confidence.
The presentation training covers body language and posture, as well as voice projection and pace. The course also covers presentation tips for maintaining audience interest and promoting interaction.
Course Availability
Virtual training via Zoom
Upcoming Dates
- 11 February 2025
- 21 May 2025
Telephone Skills Open Course
KSL’s Telephone Skills Open Course is ideal for people in customer service roles. Run online via Zoom, the training covers call answering and telephone etiquette, as well as practical communication skills like rapport building, questioning and listening techniques.
The course also includes complaint handling and dealing with difficult behaviour over the telephone. The training is split into 2 x 3 hour modules, run over two days.
Course Availability
Bitesize virtual training via Zoom
Upcoming Dates
- 03 February 2025
- 04 February 2025
- 13 May 2025
- 14 May 2025
Time
09:30 – 12:30 GMT (each day)
Price
£335 + VAT Early booking rate
£395 + VAT Standard rate
Why Book With Us?
- Reputable training provider
KSL Training are listed on the ‘Buy with Confidence’ Trading Standards website for peace of mind. In addition, we are a top-rated training service provider on Google with a 4.9/5.0 score. As well as our impressive client feedback, there are more compelling reasons to choose KSL as your training provider. - Experienced trainers
Our experienced, professionally qualified training consultants ensure that our training achieves the desired learning outcome. - Discounted rates for charities
We offer special rates on our open courses for charities and not-for-profit organisations. Contact us for more information. - Online training
Avoid the hassle of rush-hour travel to a training venue. All our open courses are run online over Zoom by an expert facilitator. - Small class sizes
Our virtual classes are kept small at just 6 to 10 participants (maximum), to ensure everyone can get involved and enjoys the session.
Testimonials from in-house courses
Excellent. Interacting with people on an individual level better.
Excellent. So many take aways – really looking forward to implementing coaching questions to plan future work.
Excellent. It will help me both at work and at home.
I loved this training. The example scenarios were applicable to real life. We took away specific actionable areas for improvement.
I personally found this really helpful, not just as an individual, but for us as a management team, to understand one another.
Sharon was fantastic at keeping the training on track and everyone focused. She was understanding and extremely knowledgeable.
